NQK SOLUTIONS™
Reliable IT support for businesses that need professional technology management without the cost and complexity of maintaining a large in-house IT team.
Our IT Support Services help businesses reduce IT costs, improve system reliability, manage technology more efficiently, and access experienced IT professionals whenever support is needed.
Choose the service package that matches the size and IT requirements of your business. Every plan is designed to provide reliable technical support and proactive IT system management.
S-01
Network system administration
IT service provider management
Unlimited remote support
POPULAR
S-02
Network system administration
IT service provider management
Unlimited remote support
S-03
Network system administration
IT service provider management
Unlimited remote support
S-04
Network system administration
IT service provider management
Unlimited remote support
Comprehensive IT system management and technical support for small and medium-sized businesses.
| IT Management & Technical Support | S-01 | S-02 | S-03 | S-04 |
|---|---|---|---|---|
| On-site support location | 1 | 1 | 1 | 1 |
| Users / Computers Supported | 1–5 | 6–10 | 11–15 | 16–20 |
| LAN / WLAN Network Administration | ✓ | ✓ | ✓ | ✓ |
| Server & Storage Administration | 1–2 systems | 1–2 systems | 1–2 systems | 1–2 systems |
| Business Email System Administration | ✓ | ✓ | ✓ | ✓ |
| Digital PBX / IP Telephony Administration | ✓ | ✓ | ✓ | ✓ |
| Domain & Web Hosting Management | ✓ | ✓ | ✓ | ✓ |
| Office CCTV System Administration | ✓ | ✓ | ✓ | ✓ |
| Time Attendance System Management | ✓ | ✓ | ✓ | ✓ |
| IT Asset Management | ✓ | ✓ | ✓ | ✓ |
| Management of Other IT Service Providers | ✓ | ✓ | ✓ | ✓ |
| System Monitoring & Operations | ✓ | ✓ | ✓ | ✓ |
| Virus & Malware Prevention Support | ✓ | ✓ | ✓ | ✓ |
| Remote Support | Unlimited | Unlimited | Unlimited | Unlimited |
| Response Time Commitment | <15 min | <15 min | <15 min | <15 min |
| On-site Arrival Time Commitment | <2 hours | <2 hours | <2 hours | <2 hours |
| Regular System Maintenance | Every 3 months | Every 3 months | Every 3 months | Every 3 months |
| Support Request Channels | Portal / Email / Phone | Portal / Email / Phone | Portal / Email / Phone | Portal / Email / Phone |
| Service Activity Report | Monthly | Monthly | Monthly | Monthly |
Get the benefits of an experienced IT department without the cost and complexity of building one entirely in-house.
No need to maintain a large in-house IT team. Reduce the costs associated with salaries, benefits, recruitment, training, holidays and ongoing IT staff management while maintaining access to professional technical expertise.
Get reliable technical support from experienced IT professionals who can troubleshoot issues, maintain your systems and help keep your business technology running smoothly.
Our team works alongside your business like an internal IT department — supporting users, managing infrastructure, coordinating technology vendors and advising management on IT-related decisions.
MORE THAN TECHNICAL SUPPORT
Our role goes beyond fixing computers and responding to technical problems. We work as an extension of your organization, helping you manage, improve and plan your IT environment.
From selecting computers and software to managing licenses, deploying servers, coordinating service providers and supporting business applications, we provide practical IT advice based on your actual business requirements.
This approach gives your business a reliable technology partner who understands your systems and can help you make better IT decisions over the long term.
Network, WiFi, servers, storage, Internet connectivity and office IT infrastructure.
Email, domains, hosting, IP telephony, CCTV, time attendance and business applications.
Computer purchasing, software selection, licensing, server deployment and technology planning.
